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Terms and Conditions
Last updated: 23.10.2025

Welcome to OrbitClouds.com (“Website”).
This Website is owned and operated by GREYFORD LTD, a company registered in the United Kingdom under company number 16648887, with its registered office at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (“we,” “our,” or “us”).
By accessing or using this Website, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use this Website.

1. General Information


OrbitClouds.com is operated by GREYFORD LTD and provides hosting, cloud infrastructure and other digital services in partnership with third-party technology providers. GREYFORD LTD acts as an authorised reseller of these services. The underlying services and infrastructure are owned and operated by our technology partners, while we provide customers with access to these products and services through our Website.

All purchases made on our Website are one-time transactions.
We do not offer subscription or recurring billing models. Each order represents a separate purchase.

2. Service Delivery


After successful payment, products or service credentials are delivered automatically via email to the address provided during checkout.
Delivery is typically instantaneous but may take up to a few hours in exceptional cases due to system or network delays.

Customers will also receive email notifications 7 days and 2 days before the expiry of their purchased product or service, allowing them to renew if desired.

3. Payments and Security


Payments made on OrbitClouds.com are processed through licensed acquiring institutions and trusted payment partners.
All payments are processed by licensed third-party acquiring providers. We do not store or process payment card information. All transactions are completed via a secure, PCI DSS-certified payment provider. No cardholder data is retained or transmitted by our company.

All cardholder data entry and processing are handled exclusively on the partner’s secure payment page, not on our Website.
We do not collect, store, or process any sensitive payment data (such as card numbers, CVV, or expiration dates).

OrbitClouds.com operates in full compliance with PCI DSS SAQ A requirements.

Account registration is subject to email verification. All payments and associated KYC/AML checks are managed by our licensed payment partner, certified under PCI DSS, which conducts transaction monitoring and fraud detection in accordance with regulatory standards.

4. Refund Policy


Refunds are considered only in cases where:
– The product was not delivered as described, or
– A technical error occurred during order processing.

All refund requests must be submitted via email to info@orbitclouds.com within 7 days of purchase.
Refunds are not applicable once a product has been successfully delivered or activated.

5. Intellectual Property


All content, materials, and visual elements displayed on this Website (including text, graphics, logos, and design) are the property of GREYFORD LTD or its licensors and are protected by applicable copyright and intellectual property laws.
Users may not copy, modify, distribute, or reproduce any material without prior written permission.

6. Limitation of Liability


To the fullest extent permitted by law, GREYFORD LTD shall not be liable for any indirect, incidental, or consequential damages resulting from:
– Use or inability to use the Website or purchased services;
– Technical issues, interruptions, or data loss;
– Third-party system failures or delays in delivery.

Our total liability shall not exceed the total amount paid by the customer for the specific transaction in question.

7. Customer Obligations


Customers must provide accurate and valid information when placing an order.
We reserve the right to cancel or withhold delivery if fraudulent or suspicious activity is detected.

The customer is responsible for maintaining access to the email account used for delivery and communication.

8. Third-Party Links


Our Website may contain links to third-party sites or services.
We are not responsible for the content, privacy practices, or actions of these external websites.

9. Privacy


We respect your privacy and protect your personal information in accordance with applicable data protection laws.
For more details, please refer to our Privacy Policy.

10. Changes to These Terms


We may update or modify these Terms from time to time.
Any changes will be effective immediately upon posting on this page, with the “Last updated” date revised accordingly.

11. Contact Information


If you have any questions about these Terms or our services, please contact us at:

GREYFORD LTD
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: info@orbitclouds.com