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Delivery Policy
Last updated: 23.10.2025

All products and services offered on OrbitClouds.com are delivered digitally are provided digitally. No physical goods are shipped.

1. Service Delivery


Once payment has been successfully authorised and processed, the purchased product or service will be provisioned, activated or otherwise made available electronically.
Depending on the service purchased, delivery may include:
provision of service credentials, licence keys or activation codes, where applicable.
Customers will receive the relevant service details, access credentials and/or activation confirmation by email and, where applicable, through their OrbitClouds account.
Most services are provisioned automatically shortly after successful payment. In some cases, activation may take up to a few hours due to third-party provider processing, API synchronisation, domain registration procedures or other technical requirements.
The selected service term is paid upfront. No automatic recurring billing applies

2. Delivery Confirmation


A confirmation email containing the relevant order and service details will be sent following successful processing of the order.
If your service has not been activated or you have not received the relevant access information within 2 hours, please check your spam or junk folder and your
OrbitClouds account. If the issue persists, contact us at info@orbitclouds.com.

3. Incorrect Information


Please ensure that all contact information and email addresses provided during checkout are accurate.
OrbitClouds is not responsible for delays or failed delivery of notifications or access information resulting from incorrect email addresses, inaccessible inboxes or
other incorrect information supplied by the customer.

4. Expiry and Renewal Notifications


Where applicable, customers may receive reminder emails before the expiry or renewal date of their purchased service. Renewal availability, timing and applicable terms may vary depending on the type of service and the relevant third-party technology provider.

5. Support


If you experience any delay or issue with delivery, please contact our support team for assistance:
GREYFORD LTD
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: info@orbitclouds.com