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Refund Policy
Last updated: 23.10.2025

At OrbitClouds.com, we value our customers and aim to ensure complete satisfaction with every purchase.
However, due to the digital nature of our products, certain conditions apply to refund requests.

1. Eligibility for Refunds


Refunds are granted only in the following cases:
– The product or service was not delivered due to a verified technical error;
– The product received does not match the description or was defective upon delivery;
– The transaction was duplicated due to a system issue.

Refunds are not applicable once the product or license key has been successfully delivered or activated.

2. Requesting a Refund


All refund requests must be submitted within 7 days of the original purchase date.
To request a refund, please contact our support team at info@orbitclouds.com and provide:
– Your order number;
– The email address used for the purchase;
– A detailed explanation of the issue.

Our support team will review the request and respond within 3–5 business days.

3. Refund Method


Approved refunds are processed back to the original payment method used for purchase.
Depending on your payment provider, funds may take up to 10 business days to appear in your account.

4. Non-Refundable Situations


We do not issue refunds if:
– The product has been delivered successfully and is functional;
– The customer has changed their mind or made a purchasing error;
– The issue is caused by third-party software or network conditions beyond our control.

5. Contact


For all refund inquiries, please contact:
GREYFORD LTD
27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: info@orbitclouds.com